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Implementation Analyst at Syapse
San Francisco, CA, US
About Us:

Syapse is a market leader in precision oncology solutions that helps health systems and providers deliver cutting-edge treatments, resulting in better health outcomes and lower costs. Syapse offers a robust software platform that brings together previously fragmented clinical, molecular, treatment, and outcomes data for delivery within a physician’s workflow. In addition, Syapse customers have access to the Syapse network, the largest precision oncology data-sharing consortium in the world.

Leading health systems, including Intermountain Healthcare, Providence St. Joseph Health, and Stanford Cancer Institute, have adopted Syapse to manage nearly one million active cancer cases across 25 states and in nearly 300 hospitals.

Come join the team that is transforming healthcare and making meaningful improvements in the lives of cancer patients.

About the role:

Join a brand new team of integration specialists at Syapse. Deep integration with various enterprise systems at leading oncology centers is at the heart of what we do. We bring patient data together and apply our application’s intelligence to make sense of it. The outcome? More accurate decisions made faster at the point of care. You will have an opportunity to build and grow brand new projects with new technology, ground up

We are looking for a strong healthcare integrator as comfortable in the technical trenches as in client meetings. You deliver hands-on work and get things done while thinking strategically. Tight collaboration with IT teams at the customer organization is key, and a relentless drive to push through obstacles is essential.

If you have experience in clinical data integration, getting integrations done as well as leading efforts to do so, you should apply! We are a high-energy, high-performance group and would love to meet you.

Key Responsibilities:

Design, Implement, deploy, update and maintain clinical interfaces, Syapse application and custom configurations
Collaborate and partner with technical experts from networking, infrastructure, operations, implementation and support teams, to deliver reliable implementations, meet customer expectations and deadlines
Direct engagement with customers (including mid level management), vendors and technical resources to collaborate and understand strategy and implement/offer solutions
Deliver reliable, high-quality customer service, meeting customer expectations, and internal and external service level agreements for availability and support
Eliminate unscaled, non-value-added work; and reduce operational work through self-service and automation
Be On-Call for incident response, critical customer escalations
Additional support responsibilities and duties as required

B.S in Computer Science or related technical field; or equivalent practical experience
Minimum 5 years experience in Health Information Exchange (HIE) interface build and support
Deep understanding of clinical data exchange, and how data is used in the delivery of care and analytics
Strong preference for experience with Cloverleaf, mirth or enterprise interface engines
Positive upbeat can do attitude, who can thrive under pressure and be able to prioritize quickly
Solution oriented thinking, strong negotiation and communication skills
Good to have: 3 years experience with design and implementation of complex HL7 interfaces and data integration
Experience in large SaaS environments with demonstrated understanding of client/server type architecture
Understand TCL, Ansible, Python, PowerShell, etc
Knowledge of tiered applications, middleware, database systems, and supporting components physical, virtual, and cloud
Experience with integrating monitoring tools with messaging services a plus